We know our service is central to our success. We passionately believe that good service does not occur annually at renewal time, but all year round. We develop an ongoing relationship and the strength of this relationship is crucial in the event of a claim. Our interests lie with you, the customer and not the Insurance Company. Our experienced staff are on hand to provide advice and guidance on all types of claims. In addition, for personal and smaller claims, many insurance companies provide a 24hr claims helpline which enables you to report the claim over the phone without the hassle of any forms to fill in. In the event of a larger or a more complex claim your Account Executive will call out to see you. They will be able to guide you through the process of reporting the claim, advise you on dealing with loss adjusters and be present when they assess the claim if required.
Our excellent knowledge of your business and Insurance needs means we can also advise you on the longer term impact of a claim, not just the here and now. This is where our personal service and dedicated Account Executive offers its greatest value. We can advise, negotiate and help with the claim for optimum long term benefit, whilst helping you to prevent any delays. Our experience gives you the peace of mind to know your long term interests are protected whilst ensuring you’re up and running again as soon as possible.
"Just to say it’s been a pleasure doing business with you which makes a refreshing change in this crazy world we live in."
We passionately believe that good service does not occur annually at renewal time, but all year round. Our experienced staff are on hand to provide advice and guidance on all types of claims.
MID Database update information for insurance providers
Use the information in this table to update records held on the MID Database - Note this is for Motor Fleet and Motor Trade policy holders only to update the UK Motor Insurance Database.
© Fletcher Smith Insurance. 2019. Terms of Business Agreement
East Pennine Insurance Consultants Limited is authorised and regulated by the Financial Conduct Authority under register number 506481 and holds Interim Permission as a Credit Broker (interim permission number: 634031). East Pennine Insurance Consultants Limited does not charge any fees to customers in relation to Credit Broking activities.